When there is a disaster, it is not only inconvenient, it can also be very confusing. Thank you for choosing Standard Restoration to assist you! We are setting a new standard for quality workmanship and integrity while minimizing your discomfort and taking care of your emergency. Taking care of YOU is our number one priority! We look forward to working with you!
Understanding Our Process
Your Journey with Standard Restoration
How we Handle Emergencies
Emergencies are unexpected and never convenient. Thank you for allowing our Mitigation team to serve you! It is our pleasure to lighten the burden, prevent any secondary damage and start the journey of getting your home back to pre-loss condition.
Emergency Mitigation Steps:
- Inspection: We come and assess what is happening and make an action plan.
- Determination of Insurance: We help you file a claim or work directly with you if you prefer to pay out-of-pocket.
- Work Authorization Signed: This allows us to help you.
- Stabilization of the Property: We get the situation under control and assess ways to prevent secondary damage.
- Testing for Environmental Hazards, if needed: If your home is a certain age, or you live in an area where testing is mandatory, we are required to test for asbestos or lead paint before taking certain actions. A visual inspection for mold is also performed, and if extensive, we test and make a removal (remediation) plan. This ensures the safety of everyone at the property.
- Demolition, if needed: Damaged areas are only removed if necessary.
- Cleaning/Antimicrobial Treatment: This is applied if there is any chance of hazardous growth that could cause secondary damage.
- Drying Equipment Placed: To ensure no secondary damage occurs, it is imperative that you follow the instructions given by our mitigation team. Leave this equipment running even if the area looks or feels dry. All windows and doors to the outside need to remain closed unless instructed otherwise.
- Moisture Checks/Monitoring: We have equipment to test for complete dryness at the core of the material, not just the surface. Drying usually takes 3-5 days but can be longer depending on severity and the time of year. We will check back as needed to monitor the moisture levels.
- Certificate of Satisfaction (COS) Signed: Once our Mitigation team has alleviated the emergency situation on your property, you acknowledge this by signing a COS. The COS and our report are sent to insurance by our office staff. This is the time to start the rebuild process. Rebuild is a separate process from Emergency Mitigation and can be handled by our sister company, Marble Builders, depending on your location.
- Mitigation Payment Collected: Insurance usually sends the payment(s) for what they will cover directly to you. We will send a separate invoice for each service we performed for you. Insurance requires us to submit our services separately to them, but often they will send a check to you that covers multiple services, so please watch for that.
Specialized Services
Tailored Solutions for Your Needs
- Environmental Abatement: Our AHERA Certified technicians safely remove affected material, clean surfaces, and ensure air quality with required testing.
- Mold Remediation: Our IICRC-certified technicians safely remove mold, treat affected areas, and ensure safe air and environment throughout the process.
- Content Care: During our services, we may move, store, or care for items on your property.
Helpful Billing and Insurance Tips
Navigating billing and insurance during an emergency can feel overwhelming. At Standard Restoration, we aim to make the process as smooth as possible by providing transparency and support. Here are a few key tips to help you understand how we work with your insurance and manage payments:
- Insurance Policies Vary: Every insurance company operates differently. While we are not experts on your specific policy, we are happy to assist you with filing your claim if needed.
- Separate Service Billing: Insurance views each service we provide as separate, even if they are part of the same claim. This requires each service to have its own signed work authorization and to be billed individually.
- We Work for You: Our primary focus is you, not your insurance company. While we collaborate with insurers on your behalf, all signed work agreements are strictly between you and us.
- Comprehensive Data Support: We provide your insurance company with all the necessary work-related data and advocate to secure the best reimbursement possible for your situation.
- Flexible Payment Options: We accept payments by check, cash, bank-to-bank transfers (subject to a $15 QuickBooks fee), and credit/debit cards (with a 3% QuickBooks fee).
We are committed to ensuring that your experience is as stress-free as possible while keeping the process clear and efficient. If you have any questions, don’t hesitate to reach out to us!
Our Mission
We train and educate our people to set the STANDARD for quality disaster recovery services by guiding customers and team members with compassion and a desire to understand their unique needs.
Get in Touch
Ready to restore your space? Contact us today for a complimentary consultation, and let our experts take care of the rest. We’re here to support you through every step of the process, ensuring a smooth and successful restoration experience
Our Values
Integrity
We serve with honesty and transparency in what we say and do and take ownership for our actions.
Quality
We ensure that every interaction, product, and solution we provide reflects meticulous attention to detail and meets, or exceeds, industry standards and is documented to ensure we are a successful, profitable company.
Communication
We engage in respectful and supportive communication, in both words and body language, to those present and not present, as we listen, set expectations, and share all needed information.
Collaboration
We have empathy as we listen to ideas, seek to understand first, remain flexible, speak up, and embrace change to meet evolving needs of our industry.
Culture of Learning
We promote learning and growth for all through constructive feedback, compliments, training, and innovation so we can enhance our service offerings, operational efficiency, and customer satisfaction.
